Important Information For Resellmedia Customers

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We hope this finds you well, we have two important pieces of information for our customers of resellmedia.com;

1. Domain renewal grace period extension

The renewal grace period for the below domains has been extended from 30 days to 36 days after the expiry date. So, if for example a .com domain expires on 1st September, the grace period to renew that domain has been extended from 1st October to 7th October.

This effects the following domains; .com, .net, .info, .bi, .name, .us, .cc, .tv

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Important update on pricing

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Domain Name Prices are Set to Increase forĀ Resellmedia.Com Customers

Due to price changes at our domain name registrar, ICANN, we are increasing the cost of all domain names by $0.15 on the 1st of July 2013. This price change applies to allĀ Resellmedia.Com customers, for new registrations and renewals, and we would like to apologize for any inconvenience caused.

In the past we have always kept our prices as low as possible and, even with this increase, we believe that our pricing is still competitive within the hosting industry. Thank you for your continued support!

We are also implementing some upgrades to our services which will include:
– Improved customers services
– Improved customer updates
– & More frequent newsletters

These updates are important as it means improved communication and support to you, our customers. If you have any questions or concerns please contact us.

Thanks,
The Resellmedia.Com Team

Platform Emergency Maintenance

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Yesterday, there was a window of emergency maintenance that was carried out on our platform that required that we switch from our primary databases over to back-up databases. During this time, access to the domain management control panel, API and the Supersite/Partnersites was unavailable. This did not impact existing domains or DNS resolution. The downtime lasted for a few hours and we were able to eliminate any data loss through our contingency plan and thanks to the efforts of our team.

We sincerely apologize for the inconvenience caused during this downtime. We made every effort to minimize the impact this would have on our clients and were able to restore full functionality on our standby servers. It is critical that we switch back to our primary databases as soon as possible. In order to accomplish this it will require minimal downtime to make the switch. This maintenance will impact accessibility of the domain management control panel, API and the Supersite/Partnersite. This will not impact existing domains or DNS.

This emergency maintenance will occur on Sunday, January 27th, 2013. The scheduled maintenance will begin at 04:30 UTC and is expected to last for 1 hour. We have taken measures to mitigate any problems and to ensure minimal downtime.

Once again, we apologize for the inconvenience and we appreciate your continued business. If you have any questions or concerns please feel free to contact our support team.

Regards,

Resellmedia Control Panel Update

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We would like to bring you up to speed on a few system updates. We are happy to announce the successful migration of the Domain Management platform to its new home in the Texas datacenter. This migration was completed on the 24th of November and went flawlessly. As part of the migration process, we’d like to highlight a couple of important changes that need to be made. Continue Reading »

New Update Supersite2

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Dear Client,

It has been quite a while since you last heard from us. We have been busily working on what makesĀ resellmedia.com great. There have been a number of updates to the control panel and we thought you would appreciate the latest and greatest. Among other things, we think the following updates will have a positive impact to your workflow and profit margins:

  • New Export Reporting
    If you have not noticed, you can now export a significant number of reports directly to a CSV and have them delivered via e-mail! A quick glance at the tools menu within the control panel, located at http://cp.resellmedia.com/reseller will give a number of new reporting options.
  • New Supersite 2
    After months of preparation and testing, Supersite 2 is live and ready for use. It has been redesigned from the ground up with focus on streamlining every day processes. Better interface security was a major focus during redesign along with efficient communication making it extremely fast. For more details check out our blog.
    The new Supersite will be replacing the legacy Supersite. The legacy Supersite will cease to function within the next six months. Please take a few moments to update the necessary DNS records explained in the blog post.
  • Coupon Engine on Supersite 2
    Along with the launch of Supersite 2, we have been able to include the new Coupon Engine. This new functionality gives you instant access to manage and track any discounts you may want to offer your clients.

That about wraps it up for this month. We wish you an enjoyable holiday season and a prosperous new year!

Domain Pricing Change

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Domain sales continue to be outstanding. We have been working with our providers to introduce some new TLD options and are hoping to do that soon.
As you can likely imagine, running our business can be very challenging. We are constantly working to maintain our competitive edge while passing value on to you. As you may be aware, Afilias recently announced an increase in registration fees to the .INFO TLD. As a result there are some needed domain pricing changes. See the pricing table below for more details

TLD Tier 1 Tier 2
.INFO $8.55 $8.30
.CA $13.50 $13.20
.BIZ $8.70 $8.15
.COM $8.70 $8.15
.NET $7.7 $7.15

Yes you read that correctly. While we had no choice but to increase pricing for a few TLDs, we were able to find a way to drop the price on .NETs by more than $7.15 per year for our Tier 2 Resellers

Datacenter Maintenance.

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It has come time to complete some necessary maintenance within our datacenter. The Maintenance is scheduled for Saturday, May 28th at 14:30 GMT and will impact domain management clients. The maintenance window is scheduled to last 1.5 hours and thus will end at 16:00 GMT.